Last Updated: [Date]

At [Your Store Name], customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products may be returned or refunded when purchased from [yourwebsite.com].

1. Eligibility for Returns

Due to the nature of our products and hygiene considerations:

  • Unopened, unused perfumes may be eligible for return

  • Returns must be requested within [7 / 14 / 30] days of delivery

  • Products must be in original packaging, unused, and in resalable condition

Opened or used perfumes are non-returnable and non-refundable, unless the product is defective or incorrect.

2. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used perfumes

  • Products damaged due to misuse or improper storage

  • Items marked as Final Sale or Non-Returnable

  • Gift cards or promotional items (if applicable)

3. Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged product

  • A defective item

  • An incorrect product

Please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the item and packaging

We will arrange a replacement or refund at no additional cost.

4. How to Initiate a Return

To request a return:

  1. Email us at [support@yourwebsite.com]

  2. Include your order number and reason for return

  3. Wait for return approval and instructions

Returns sent without prior approval may not be accepted.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Original shipping charges are non-refundable

  • We recommend using a trackable shipping method

6. Refunds

  • Once the returned item is received and inspected, you will be notified of approval or rejection

  • Approved refunds will be issued to the original payment method

  • Refund processing time: 5–10 business days (depending on your bank or payment provider)

7. Exchanges

  • Exchanges are available only for defective or incorrect items

  • We do not offer exchanges for preference changes (e.g., scent choice)

8. Order Cancellations

  • Orders may be canceled within [X hours] of placement, provided they have not yet shipped

  • Once shipped, orders cannot be canceled

9. International Orders

  • International shipping fees, customs duties, and taxes are non-refundable

  • Customers are responsible for return shipping costs for international returns

10. Refused or Undeliverable Packages

Packages returned due to refusal or incorrect address may be subject to restocking and reshipping fees.

11. Contact Us

For any questions regarding returns or refunds, contact us:

Email: [support@yourwebsite.com]
Business Name: [Your Legal Business Name]